Enterprise Rent-A-Car: Partner with Hotwire on Bait and Switch scams...
A Enterprise Rent-A-Car customer review by GetHuman user GetHuman-rbuck83 from November 29th, 2017
Background on GetHuman-rbuck83's case
GetHuman: GetHuman-rbuck83 - can you tell our other Enterprise Rent-A-Car customers when your case took place?
GetHuman-rbuck83: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rbuck83 a list of common Enterprise Rent-A-Car problems)
GetHuman-rbuck83: "Missing item" was why I was trying to call.
GetHuman-rbuck83's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rbuck83: Partner with Hotwire on Bait and Switch scams. Book a car for a certain days at a special rate and they switch the days on you arbitrarily after you pay and then refuse to refund the money unless you change your reservation to their higher rate. Mine went from $** to over $***. Enterprise and Hotwire will never get any more of my money. Look for a class action soon for these actions.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
GetHuman-rbuck83: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rbuck83: I'd give them a one out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
GetHuman-rbuck83: For that I would say one out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
GetHuman-rbuck83: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rbuck83 taken from his Enterprise Rent-A-Car customer service problem that occurred on November 21st, 2017.