Entertainment Weekly: received two identical EWs today
A Entertainment Weekly customer review by GetHuman user GetHuman-mfcnice from December 8th, 2017
Background on GetHuman-mfcnice's case
GetHuman: GetHuman-mfcnice - can you tell our other Entertainment Weekly customers when your case took place?
GetHuman-mfcnice: Sure. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to Entertainment Weekly, and if so, how?
GetHuman: And which of these common Entertainment Weekly customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mfcnice a list of common Entertainment Weekly problems)
GetHuman-mfcnice: "Account Access" was why I was trying to contact.
GetHuman-mfcnice's review of Entertainment Weekly customer service
GetHuman: So how would you sum up your experience for GetHuman's Entertainment Weekly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mfcnice: received two identical EWs today
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-mfcnice: Received two identical EWs today with different expiration dates. Need them combined into one subscription. please.
GetHuman: Let's quantify your experience contacting Entertainment Weekly. On a scale of 1 to 5, how easy is it go get help on a Entertainment Weekly problem?
GetHuman-mfcnice: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mfcnice: I'd give them a five out of five on communication.
GetHuman: And what about Entertainment Weekly's ability to quickly and effectively address your problem?
GetHuman-mfcnice: For that I would say three out of five.
GetHuman: And finally- any advice for other Entertainment Weekly customers?
GetHuman-mfcnice: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Entertainment Weekly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mfcnice taken from his Entertainment Weekly customer service problem that occurred on December 3rd, 2017.