Epson: It took forever to get someone to answer, and a...
A Epson customer review by GetHuman user ~BillH from November 19th, 2017
Background on ~BillH's case
GetHuman: ~BillH - can you tell our other Epson customers when your case took place?
~BillH: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~BillH a list of common Epson problems)
~BillH: "Track an Order" was why I was trying to call.
~BillH's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BillH: It took forever to get someone to answer, and also who did answer spoke with a broken English accent, I had to repeat myself *-* times on almost every question, Was treated like I was a dummy even when I told the person I had more Knowledge than your average every day person. Now I have to get a *RD Replacement Printer the XP-*** with a bad Document feeder. When someone at the home office should have checked the *nd Printer to make sure the Document feeder was working. This was the most unhappy experience I have ever had with a Computer Technology Company!!! After this experience I do not think I will ever buy another EPSON, nope I think NOT!!!!!!
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~BillH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BillH: I'd give them a five out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~BillH: For that I would say four out of five.
GetHuman: And finally- any advice for other Epson customers?
~BillH: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BillH taken from his Epson customer service problem that occurred on November 17th, 2017.