Epson: The Rep seemed had the right answers. I am temp...
A Epson customer review by GetHuman user ~Can't find screename from November 28th, 2017
Background on ~Can't find screename's case
GetHuman: ~Can't find screename - can you tell our other Epson customers when your case took place?
~Can't find screename: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~Can't find screename a list of common Epson problems)
~Can't find screename: "Track an Order" was why I was trying to call.
~Can't find screename's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Can't find screename: The Rep seemed had the right answers. I am temporarily partially handicapped. I was limited by using a cord phone & had to be up & down. He was clear & able to answer my need. He was patient. Issue resolved. I wish all tech reps were this one.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~Can't find screename: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Can't find screename: I'd give them a five out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~Can't find screename: For that I would say three out of five.
GetHuman: And finally- any advice for other Epson customers?
~Can't find screename: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Can't find screename taken from his Epson customer service problem that occurred on November 20th, 2017.