Equifax (Canada): Called to get additional information about my c...
A Equifax (Canada) customer review by GetHuman user ~anon from November 21st, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Equifax (Canada) customers when your case took place?
~anon: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Equifax (Canada), and if so, how?
GetHuman: And which of these common Equifax (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Equifax (Canada) problems)
~anon: "Dispute Credit Report" was why I was trying to call.
~anon's review of Equifax (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Called to get additional information about my credit report and how the alerts work on my account. The rep has a poor grasp of english and consistently interrupted my questions and disregarded what I was trying to ask.
GetHuman: Let's quantify your experience contacting Equifax (Canada). On a scale of 1 to 5, how easy is it go get help on a Equifax (Canada) problem?
~anon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a four out of five on communication.
GetHuman: And what about Equifax (Canada)'s ability to quickly and effectively address your problem?
~anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax (Canada) customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Equifax (Canada) customer service problem that occurred on November 17th, 2017.
Equifax (Canada)
3.67 of 5 stars | 18 reviews
~anon's Equifax (Canada) Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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