Equifax: After being bounced around the inefficient phon...
A Equifax customer review by GetHuman user GetHuman-186824 from November 20th, 2017
Background on GetHuman-186824's case
GetHuman: GetHuman-186824 - can you tell our other Equifax customers when your case took place?
GetHuman-186824: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-186824 a list of common Equifax problems)
GetHuman-186824: "Account access" was why I was trying to call.
GetHuman-186824's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-186824: After being bounced around the inefficient phone system several times and then getting hung up on after five attempts I finally managed to reach a person. Then I had to try to communicate with Habib. Habib would not put me over to the department that I needed unless I paid ** dollars and he couldn't tell me if they could even help after I paid for it. He also said that the dispute department wouldn't even talk to me until I had paid for their services in and short they couldn't answer any basic questions he would not put me over to that department because he said they would not even speak to me unless I had a confirmation number in my opinion this is very **** poor customer service
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-186824: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-186824: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-186824: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-186824: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-186824 taken from his Equifax customer service problem that occurred on November 18th, 2017.