Equifax: Agent understood what I needed very quickly. O...
A Equifax customer review by GetHuman user ~ZL from November 19th, 2017
Background on ~ZL's case
GetHuman: ~ZL - can you tell our other Equifax customers when your case took place?
~ZL: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~ZL a list of common Equifax problems)
~ZL: "Cancel service" was why I was trying to call.
~ZL's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ZL: Agent understood what I needed very quickly. Offered good assistance. Read back a consumer statement over the phone multiple times to make sure it was recorded correctly. Knew the answers to all of my questions immediately.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~ZL: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ZL: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~ZL: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~ZL: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ZL taken from his Equifax customer service problem that occurred on November 12th, 2017.