Equifax: Days of trying to remove freeze, online and aut...
A Equifax customer review by GetHuman user ~JoelD from November 3rd, 2017
Background on ~JoelD's case
GetHuman: ~JoelD - can you tell our other Equifax customers when your case took place?
~JoelD: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~JoelD a list of common Equifax problems)
~JoelD: "Credit Score Change" was why I was trying to call.
~JoelD's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoelD: Days of trying to remove freeze, online and automated phone system just gave "unable to process request". Agent at this number successfully completed it in less than * minutes. Why don't they publish this number in their "Contact Us" section!Days of trying to remove freeze, online and automated phone system just gave "unable to process request". Agent at this number successfully completed it in less than * minutes. Why don't they publish this number in their "Contact Us" section!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~JoelD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoelD: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~JoelD: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~JoelD: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoelD taken from his Equifax customer service problem that occurred on November 2nd, 2017.