Equifax: Got someone with English as a second language a...
A Equifax customer review by GetHuman user ~NotJoseph from November 17th, 2017
Background on ~NotJoseph's case
GetHuman: ~NotJoseph - can you tell our other Equifax customers when your case took place?
~NotJoseph: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~NotJoseph a list of common Equifax problems)
~NotJoseph: "Locked Account" was why I was trying to call.
~NotJoseph's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotJoseph: Got someone with English as a second language and had to spell my first name * times (it's Jason, not Joseph). Was then put on hold for * minutes. Spent the next ** minutes getting into a heated argument before demanding to speak with her supervisor for her company violating federal laws. Spent * minutes on hold again. Talked to supervisor to find out the number is for the wrong country (although the agent couldn't figure that out when I gave my address. ** minutes of my life I'll never get back and why a company would pay for **** international access is beyond me.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~NotJoseph: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotJoseph: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~NotJoseph: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~NotJoseph: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NotJoseph taken from his Equifax customer service problem that occurred on November 14th, 2017.