Equifax: I was a bit skeptical at first, but I had no pr...
A Equifax customer review by GetHuman user ~Happy Camper from November 26th, 2017
Background on ~Happy Camper's case
GetHuman: ~Happy Camper - can you tell our other Equifax customers when your case took place?
~Happy Camper: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Camper a list of common Equifax problems)
~Happy Camper: "Freeze Credit" was why I was trying to call.
~Happy Camper's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Camper: I was a bit skeptical at first, but I had no problem and the call taker was able to answer all of my questions in full.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Happy Camper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Camper: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Happy Camper: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Camper taken from his Equifax customer service problem that occurred on November 22nd, 2017.