Equifax: Tried lifting temporary credit freeze on intern...

A Equifax customer review by GetHuman user ~DK from November 25th, 2017

Background on ~DK's case

GetHuman: ~DK - can you tell our other Equifax customers when your case took place?
~DK: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Equifax, and if so, how?
~DK: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
Shows ~DK a list of common Equifax problems
~DK: "Dispute a Charge" was why I was trying to call.

~DK's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DK: Tried lifting temporary credit freeze on internet. Did not work. Called this number, was connected within a minute, took care of problem.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~DK: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DK: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~DK: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~DK: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DK taken from his Equifax customer service problem that occurred on November 22nd, 2017.

Equifax

3.17 of 5 stars | 638 reviews
Equifax ReviewsEquifax's Phone NumberAll Equifax contact infoGeneral Equifax customer service info
~DK's Equifax Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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