Equifax: The automatic voice kept saying that it will co...
A Equifax customer review by GetHuman user ~Frustrated Equifax customer from November 25th, 2017
Background on ~Frustrated Equifax customer's case
GetHuman: ~Frustrated Equifax customer - can you tell our other Equifax customers when your case took place?
~Frustrated Equifax customer: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Equifax customer a list of common Equifax problems)
~Frustrated Equifax customer: "Question" was why I was trying to call.
~Frustrated Equifax customer's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Equifax customer: The automatic voice kept saying that it will connect to a live agent but it always ended up with an automaton.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Frustrated Equifax customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Equifax customer: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Frustrated Equifax customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Frustrated Equifax customer: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Equifax customer taken from his Equifax customer service problem that occurred on November 22nd, 2017.