Equifax: I call in order to solve a problem that they ca...
A Equifax customer review by GetHuman user ~Pissedoffingeorgia from November 22nd, 2017
Background on ~Pissedoffingeorgia's case
GetHuman: ~Pissedoffingeorgia - can you tell our other Equifax customers when your case took place?
~Pissedoffingeorgia: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissedoffingeorgia a list of common Equifax problems)
~Pissedoffingeorgia: "Unfreeze Credit" was why I was trying to call.
~Pissedoffingeorgia's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissedoffingeorgia: I call in order to solve a problem that they cause and they try to sell me a product to help secure my credit. I have to pay extra for them to secure my information that I have no choice to be part of. if they are in business to collect credit info they should be accountable in protecting the data for everyone not just the people that pay extra. Only in America can a corporation have more right then the individual masses.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Pissedoffingeorgia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissedoffingeorgia: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Pissedoffingeorgia: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Pissedoffingeorgia: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissedoffingeorgia taken from his Equifax customer service problem that occurred on November 14th, 2017.