Equifax: Truly great customer service. The gentleman did...

A Equifax customer review by GetHuman user ~Dressage Athlete from November 26th, 2017

Background on ~Dressage Athlete's case

GetHuman: ~Dressage Athlete - can you tell our other Equifax customers when your case took place?
~Dressage Athlete: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
~Dressage Athlete: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Dressage Athlete a list of common Equifax problems)
~Dressage Athlete: "Unfreeze Credit" was why I was trying to call.

~Dressage Athlete's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dressage Athlete: Truly great customer service. The gentleman did have an mild accent,(not India area or Philippians) and I did try a few ways to figure out where he was...he advised me they were not allowed to disclose where they were. Anyway, he was extremely helpful!!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Dressage Athlete: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dressage Athlete: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Dressage Athlete: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Dressage Athlete: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dressage Athlete taken from his Equifax customer service problem that occurred on November 18th, 2017.


3.17 of 5 stars | 638 reviews

~Dressage Athlete's Equifax Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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