Equifax: I don't know where they are outsourcing their h...

A Equifax customer review by GetHuman user GetHuman-411819 from November 27th, 2017

Background on GetHuman-411819's case

GetHuman: GetHuman-411819 - can you tell our other Equifax customers when your case took place?
GetHuman-411819: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman-411819: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-411819 a list of common Equifax problems)
GetHuman-411819: "Complaint" was why I was trying to call.

GetHuman-411819's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-411819: I don't know where they are outsourcing their help from but it took her ** minutes to input my information correctly to pull up my account. After she finally managed to do so she could not understand the question I was asking no matter how many times i tried to rephrase it. I had to eventually just give up in fear she might do something do my account I did not want her to do.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-411819: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-411819: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-411819: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-411819: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-411819 taken from his Equifax customer service problem that occurred on November 21st, 2017.


3.17 of 5 stars | 638 reviews

GetHuman-411819's Equifax Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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