Equifax: The phone number did get people in some foreig...

A Equifax customer review by GetHuman user GetHuman-41567 from November 23rd, 2017

Background on GetHuman-41567's case

GetHuman: GetHuman-41567 - can you tell our other Equifax customers when your case took place?
GetHuman-41567: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman-41567: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41567 a list of common Equifax problems)
GetHuman-41567: "Fix credit score" was why I was trying to call.

GetHuman-41567's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41567: The phone number did get people in some foreign country who were hard to talk to.**They did not readily understand English. They denied receiving documents, then claimed unable to read them, then that they were the wrong documents. * different go arounds with * different people, no credit report to be sent.**Finally was transferred to an American, who after some troubles, found that a credit report had allegedly been sent a week ago, should be here any day now, from one of our written requests.**We will see if that is true.**Thanks for the number.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-41567: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41567: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-41567: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-41567: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41567 taken from his Equifax customer service problem that occurred on November 22nd, 2017.

Equifax

3.17 of 5 stars | 638 reviews

GetHuman-41567's Equifax Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Equifax, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Equifax in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!