couldn't get online access using Equifax's webs...
A Equifax customer review by GetHuman user ~LetThemEatCake from November 25th, 2017
Background on ~LetThemEatCake's case
GetHuman: ~LetThemEatCake - can you tell our other Equifax customers when your case took place?
~LetThemEatCake: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~LetThemEatCake a list of common Equifax problems)
~LetThemEatCake: "Freeze Credit" was why I was trying to call.
~LetThemEatCake's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LetThemEatCake: couldn't get online access using Equifax's website. CSR confirmed I had the correct confirm* and addresses and gave investigate.equifax.com to use instead. It is the same website as ai.equifax.com. Still cannot get access even though used confirmed information. I was only able to get onto the site with my Dispute Confirm* that luckily I went over the phone with them before hanging up.*CSR can submit dispute.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~LetThemEatCake: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LetThemEatCake: I'd give them a three out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~LetThemEatCake: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~LetThemEatCake: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LetThemEatCake taken from his Equifax customer service problem that occurred on November 18th, 2017.