Equifax: my second call, first call was awful but second...
A Equifax customer review by GetHuman user ~w from November 26th, 2017
Background on ~w's case
GetHuman: ~w - can you tell our other Equifax customers when your case took place?
~w: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~w a list of common Equifax problems)
~w: "Account access" was why I was trying to call.
~w's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~w: my second call, first call was awful but second call the lady redeemed Equifax but they LOVE to try and sell you the monitoring service- other * credit bureaus did not do this and were much easier to use
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~w: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~w: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~w: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~w: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~w taken from his Equifax customer service problem that occurred on November 20th, 2017.