Ethiopian Airlines: Called * times and all the times I waited for a...
A Ethiopian Airlines customer review by GetHuman user ~john from November 25th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other Ethiopian Airlines customers when your case took place?
~john: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Ethiopian Airlines, and if so, how?
GetHuman: And which of these common Ethiopian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common Ethiopian Airlines problems)
~john: "Cancel flight" was why I was trying to call.
~john's review of Ethiopian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Ethiopian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: Called * times and all the times I waited for at least ** minutes and then the automated message says there is no one to assist please call later
GetHuman: Let's quantify your experience contacting Ethiopian Airlines. On a scale of 1 to 5, how easy is it go get help on a Ethiopian Airlines problem?
~john: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a four out of five on communication.
GetHuman: And what about Ethiopian Airlines's ability to quickly and effectively address your problem?
~john: For that I would say one out of five.
GetHuman: And finally- any advice for other Ethiopian Airlines customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for Ethiopian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his Ethiopian Airlines customer service problem that occurred on November 19th, 2017.