Ethiopian Airlines: I was dissapointed at the poor contact with Eth...
A Ethiopian Airlines customer review by GetHuman user ~salina from November 18th, 2017
Background on ~salina's case
GetHuman: ~salina - can you tell our other Ethiopian Airlines customers when your case took place?
~salina: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Ethiopian Airlines, and if so, how?
GetHuman: And which of these common Ethiopian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~salina a list of common Ethiopian Airlines problems)
~salina: "Frequent flyer program" was why I was trying to call.
~salina's review of Ethiopian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Ethiopian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~salina: I was dissapointed at the poor contact with Ethiopian Airlines. This is the first time i tried to contact them and the Swedish number is not working at all. I also tried the Norwegian and Uk number and its the same, you are put on hold for ages and then they hang up on you. Shameful to be an airline and not have a proper customer service departement. Dont even start on the poor line. This really have affected my view on this airline.
GetHuman: Let's quantify your experience contacting Ethiopian Airlines. On a scale of 1 to 5, how easy is it go get help on a Ethiopian Airlines problem?
~salina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~salina: I'd give them a one out of five on communication.
GetHuman: And what about Ethiopian Airlines's ability to quickly and effectively address your problem?
~salina: For that I would say four out of five.
GetHuman: And finally- any advice for other Ethiopian Airlines customers?
~salina: Call them early in the day or late. Don't forget any personal or account information you might need for Ethiopian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~salina taken from his Ethiopian Airlines customer service problem that occurred on November 16th, 2017.