Europcar: I have problem with the commitment money

A Europcar customer review by GetHuman user GetHuman-panosdid from December 8th, 2017

Background on GetHuman-panosdid's case

GetHuman: GetHuman-panosdid - can you tell our other Europcar customers when your case took place?
GetHuman-panosdid: Sure. It was evening, on December 6th.
GetHuman: Did you reach out to Europcar, and if so, how?
GetHuman-panosdid: I used the 0871 3843419 number I found for on the GetHuman Europcar customer phone number page I was on: Europcar Customer Service Phone Number
GetHuman: And which of these common Europcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-panosdid a list of common Europcar problems)
GetHuman-panosdid: "Change booking" was why I was trying to call.

GetHuman-panosdid's review of Europcar customer service

GetHuman: So how would you sum up your experience for GetHuman's Europcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-panosdid: I have problem with the commitment money
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-panosdid: I have booking two cars and after the surrender i have not back the commitment money. I have contacted twice with the office at Pafos and they don't service me. I am very disappointed about my booking with Europcar
GetHuman: Let's quantify your experience contacting Europcar. On a scale of 1 to 5, how easy is it go get help on a Europcar problem?
GetHuman-panosdid: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-panosdid: I'd give them a three out of five on communication.
GetHuman: And what about Europcar's ability to quickly and effectively address your problem?
GetHuman-panosdid: For that I would say four out of five.
GetHuman: And finally- any advice for other Europcar customers?
GetHuman-panosdid: Call them early in the day or late. Don't forget any personal or account information you might need for Europcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-panosdid taken from his Europcar customer service problem that occurred on December 6th, 2017.


3.00 of 5 stars | 13 reviews

GetHuman-panosdid's Europcar Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Europcar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Europcar in any way.

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