Europcar: The office is closed during normal business hou...
A Europcar customer review by GetHuman user GetHuman-398084 from November 22nd, 2017
Background on GetHuman-398084's case
GetHuman: GetHuman-398084 - can you tell our other Europcar customers when your case took place?
GetHuman-398084: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Europcar, and if so, how?
GetHuman: And which of these common Europcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398084 a list of common Europcar problems)
GetHuman-398084: "Change booking" was why I was trying to call.
GetHuman-398084's review of Europcar customer service
GetHuman: So how would you sum up your experience for GetHuman's Europcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398084: The office is closed during normal business hours in the US, even though it is the USA number to call. There is no other number that I can find.
GetHuman: Let's quantify your experience contacting Europcar. On a scale of 1 to 5, how easy is it go get help on a Europcar problem?
GetHuman-398084: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398084: I'd give them a five out of five on communication.
GetHuman: And what about Europcar's ability to quickly and effectively address your problem?
GetHuman-398084: For that I would say two out of five.
GetHuman: And finally- any advice for other Europcar customers?
GetHuman-398084: Call them early in the day or late. Don't forget any personal or account information you might need for Europcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398084 taken from his Europcar customer service problem that occurred on November 19th, 2017.
Europcar
3.00 of 5 stars | 13 reviews
GetHuman-398084's Europcar Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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