Eversource: Every time I call to pay my bill, they cannot s...
A Eversource customer review by GetHuman user GetHuman-380626 from November 28th, 2017
Background on GetHuman-380626's case
GetHuman: GetHuman-380626 - can you tell our other Eversource customers when your case took place?
GetHuman-380626: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380626 a list of common Eversource problems)
GetHuman-380626: "Lower my bill" was why I was trying to call.
GetHuman-380626's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380626: Every time I call to pay my bill, they cannot seem to find my account. And no one seems to be able to give me an explanation as to why that is. Transferred around and often disconnected without informing me I'm being transferred. Takes several calls back just to get someone who can help me. I get anxiety just thinking about having to call them. Horrible, horrible customer service.
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
GetHuman-380626: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380626: I'd give them a two out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
GetHuman-380626: For that I would say three out of five.
GetHuman: And finally- any advice for other Eversource customers?
GetHuman-380626: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380626 taken from his Eversource customer service problem that occurred on November 24th, 2017.