Expansys USA: I almost forgot why I hadn't ordered anything f...
A Expansys USA customer review by GetHuman user ~jk from November 8th, 2017
Background on ~jk's case
GetHuman: ~jk - can you tell our other Expansys USA customers when your case took place?
~jk: Yup. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Expansys USA, and if so, how?
GetHuman: And which of these common Expansys USA customer issues best describes the reason you wanted to talk to them?
(Shows ~jk a list of common Expansys USA problems)
~jk: "Warranty claim" was why I was trying to call.
~jk's review of Expansys USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Expansys USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jk: I almost forgot why I hadn't ordered anything from Expansys recently. Now I remember: You order something that is "in-stock" then add expensive * day shipping. Then the order sits for days with a "ready to ship" status. You call to find out what's going on... you cancel the order and they could care the least... they have no excuses or comments. They say OK and hang up. I guess they have too much business and don't need mine.
GetHuman: Let's quantify your experience contacting Expansys USA. On a scale of 1 to 5, how easy is it go get help on a Expansys USA problem?
~jk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jk: I'd give them a one out of five on communication.
GetHuman: And what about Expansys USA's ability to quickly and effectively address your problem?
~jk: For that I would say two out of five.
GetHuman: And finally- any advice for other Expansys USA customers?
~jk: Call them early in the day or late. Don't forget any personal or account information you might need for Expansys USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jk taken from his Expansys USA customer service problem that occurred on November 3rd, 2017.
Expansys USA
1.00 of 5 stars | 7 reviews
~jk's Expansys USA Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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