Expedia: ALEJANDRO! the "supervisor is the biggest idiot...
A Expedia customer review by GetHuman user ~Richard from November 25th, 2017
Background on ~Richard's case
GetHuman: ~Richard - can you tell our other Expedia customers when your case took place?
~Richard: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard a list of common Expedia problems)
~Richard: "Refund" was why I was trying to call.
~Richard's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard: ALEJANDRO! the "supervisor is the biggest idiot that works here. Expedia has a glitch in the live system that they're always mentioning to people but won't take the blame for it. Couldn't get the booking to go through due to some error on their part but alejandro kept saying that it was my and my computer. I had been looking at a certain trip deal for * days now and getting the same error. They have terrible customer service. They pride themselves on having a live system which I totally understand but will always blame the customer on every issue!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Richard: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Richard: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Richard: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard taken from his Expedia customer service problem that occurred on November 24th, 2017.