Expedia: Agent told me they had already charged my card...
A Expedia customer review by GetHuman user ~Jan from November 28th, 2017
Background on ~Jan's case
GetHuman: ~Jan - can you tell our other Expedia customers when your case took place?
~Jan: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan a list of common Expedia problems)
~Jan: "Change Booking" was why I was trying to call.
~Jan's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan: Agent told me they had already charged my card for a reservation. They had not. She then told me that if I wanted to change the card (I did) She would have to cancel the reservation and re-book. YIKES! This was the LAST reservation available for July * at ANY hotel! I told her not to do it. Called the hotel directly and got everything fixed
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Jan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Jan: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Jan: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan taken from his Expedia customer service problem that occurred on November 20th, 2017.