Expedia: Complaint about an agent
A Expedia customer review by GetHuman user GetHuman-aguilar5 from December 1st, 2017
Background on GetHuman-aguilar5's case
GetHuman: GetHuman-aguilar5 - can you tell our other Expedia customers when your case took place?
GetHuman-aguilar5: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-aguilar5 a list of common Expedia problems)
GetHuman-aguilar5: "Billing" was why I was trying to call.
GetHuman-aguilar5's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-aguilar5: Complaint about an agent
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-aguilar5: Hello I called de ** of January around **:** to the ***** *** **** in order to make a new reservation some guy called Giovanni who by his accent I think he is argentinian was really rude with me. **He was not kind or helpfull and he was king of shooting at me during the whole phone call. Honestly I was so mad I wanted to answer him, but I control my self.**I really hope you can look over this because I was looking for a hotel room I was happy and I don have the fault if Mr. Giovanni isnt happy in his current job.**Cheers**Angeles Aguilar ****** ** ***********Hola llame cerca de las **:** al ***** *** **** y me contesto un agente llamado Giovanni por el acento supongo que argentino y fue super grosero. No fue amable ni al principio ni al final de la llamada y honestamente me daban ganas de decirle de groser*as porque a mi no me gusta que nadie me trate as*. Les pido que porfavor lo investiguen y por lo menos le llamen la atenci*n porque la verdad no es mi culpa que sea infeliz en su trabajo.**Saludos cordiales y quedo a sus ordenes **Angeles Aguilar**************
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-aguilar5: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-aguilar5: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-aguilar5: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-aguilar5: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-aguilar5 taken from his Expedia customer service problem that occurred on November 21st, 2017.