Expedia: Customer service reps and Supervisors lie, disc...
A Expedia customer review by GetHuman user ~WalksWithEagles from November 26th, 2017
Background on ~WalksWithEagles's case
GetHuman: ~WalksWithEagles - can you tell our other Expedia customers when your case took place?
~WalksWithEagles: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~WalksWithEagles a list of common Expedia problems)
~WalksWithEagles: "Technical support" was why I was trying to call.
~WalksWithEagles's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WalksWithEagles: Customer service reps and Supervisors lie, disconnected and placed me on hold over ** times for the past * **** days, Been promises numerous lies by both customer service reps and Supervisors. Then more **** waiting, waiting, and waiting for the past * *** hrs on HOLD again. This is the liest, thieves I've ever had the misfortune to deal with and who have apparently sole my money - They blame the airlines, who in turn blame Expedia, and we*you as the exasperated customer are left holding the bag, not to mention losing * years of savings in the Thousands of Dollars and NOT ONE DAY of vacation. BEWARE OF THESE CROOKS & THIEVES
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~WalksWithEagles: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WalksWithEagles: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~WalksWithEagles: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~WalksWithEagles: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WalksWithEagles taken from his Expedia customer service problem that occurred on November 20th, 2017.