Expedia: Have been double charged,they blame United, Uni...
A Expedia customer review by GetHuman user ~unhappy ticket buyer from November 24th, 2017
Background on ~unhappy ticket buyer's case
GetHuman: ~unhappy ticket buyer - can you tell our other Expedia customers when your case took place?
~unhappy ticket buyer: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy ticket buyer a list of common Expedia problems)
~unhappy ticket buyer: "Change Booking" was why I was trying to call.
~unhappy ticket buyer's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy ticket buyer: Have been double charged,they blame United, United blames Expedia. On the phone for *hr and ** mins. Asked the supervisor to slow down his speech due to not understanding a word he said. Still not finished with issues,as by the time I got off phone my bank was closed. Continue tomorrow.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~unhappy ticket buyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy ticket buyer: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~unhappy ticket buyer: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~unhappy ticket buyer: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy ticket buyer taken from his Expedia customer service problem that occurred on November 21st, 2017.