I am very upset. I have used expedia in the pas...
A Expedia customer review by GetHuman user ~Adriana Schafg from November 22nd, 2017
Background on ~Adriana Schafg's case
GetHuman: ~Adriana Schafg - can you tell our other Expedia customers when your case took place?
~Adriana Schafg: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Adriana Schafg a list of common Expedia problems)
~Adriana Schafg: "Cancel Booking" was why I was trying to call.
~Adriana Schafg's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adriana Schafg: I am very upset. I have used expedia in the past, but I will not use it again. Price given on the phone was double the price on line (which included tax and fees). I was told prices are "approximate". Forget it!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Adriana Schafg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adriana Schafg: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Adriana Schafg: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Adriana Schafg: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adriana Schafg taken from his Expedia customer service problem that occurred on November 16th, 2017.