I booked a hotel in Chicago through EXPEDIA las...
A Expedia customer review by GetHuman user ~very upset from November 6th, 2017
Background on ~very upset's case
GetHuman: ~very upset - can you tell our other Expedia customers when your case took place?
~very upset: Yup. It was late at night, on October 27th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~very upset a list of common Expedia problems)
~very upset: "Overcharge/Strange charge" was why I was trying to call.
~very upset's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very upset: I booked a hotel in Chicago through EXPEDIA last Friday for the next day. I drove several hours to get to Chicago and finally got to my reserved hotel. The receptionist told me that they did not have any room for me and I had to talk to EXPEDIA about that. I called EXPEDIA and they told me they were going to solve the problem. I waited in the hotel parking lot for almos * hours on the phone (I must say it was almost midnight)* then they tell me they got a hotel for me * hour from that place and I could go there. I did! drove * hour again and when I get to the *nd hotel they tell me AGAIN that they dont have a room for me and they are sending me to another hotel! It was *:**am and I was still going from one hotel to another in Chicago. These people send me to the Elyssan Hotel (* star hotel)and tell me that my stay will be covered by EXPEDIA. The next day when I do the check out they CHARGE ME!!! I did have to pay of course. I called EXPEDIA to complain and all they said it was that the
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~very upset: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very upset: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~very upset: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~very upset: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very upset taken from his Expedia customer service problem that occurred on October 27th, 2017.