Expedia: I called regarding a reservation. First time i...

A Expedia customer review by GetHuman user ~diana from November 26th, 2017

Background on ~diana's case

GetHuman: ~diana - can you tell our other Expedia customers when your case took place?
~diana: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Expedia, and if so, how?
~diana: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~diana a list of common Expedia problems)
~diana: "Cancel a reservation" was why I was trying to call.

~diana's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~diana: I called regarding a reservation. First time i called they never called me back. Second time I was on hold for *** min is * hour and ** min. They never resolve my problem and they hang up on me * times.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~diana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~diana: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~diana: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~diana: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~diana taken from his Expedia customer service problem that occurred on November 23rd, 2017.

Expedia

2.07 of 5 stars | 1555 reviews

~diana's Expedia Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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