Expedia: I talked to Jayden, Jessy, the manager and he h...
A Expedia customer review by GetHuman user ~HORRIBLE SERVICE from November 27th, 2017
Background on ~HORRIBLE SERVICE's case
GetHuman: ~HORRIBLE SERVICE - can you tell our other Expedia customers when your case took place?
~HORRIBLE SERVICE: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~HORRIBLE SERVICE a list of common Expedia problems)
~HORRIBLE SERVICE: "Update account information" was why I was trying to call.
~HORRIBLE SERVICE's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HORRIBLE SERVICE: I talked to Jayden, Jessy, the manager and he hung up on me. I recalled the number, and Mike pick up and put me on hold for Jamie the supervisor and she put me on hold for the manager for ** minuets, still hasn't pick up yet. I have been talking with them for * hours, still couldn't get my problem solve. Horrible Horrible service. Don't ever pick expedia for you travel agency
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~HORRIBLE SERVICE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HORRIBLE SERVICE: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~HORRIBLE SERVICE: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~HORRIBLE SERVICE: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HORRIBLE SERVICE taken from his Expedia customer service problem that occurred on November 23rd, 2017.