Expedia: I work at a hotel, and use this method all the...
A Expedia customer review by GetHuman user ~Front Desk Worker from November 24th, 2017
Background on ~Front Desk Worker's case
GetHuman: ~Front Desk Worker - can you tell our other Expedia customers when your case took place?
~Front Desk Worker: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Front Desk Worker a list of common Expedia problems)
~Front Desk Worker: "Technical support" was why I was trying to call.
~Front Desk Worker's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Front Desk Worker: I work at a hotel, and use this method all the time. I've also given this method to customers to use. It works perfectly. So much better than talking to a machine.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Front Desk Worker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Front Desk Worker: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Front Desk Worker: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Front Desk Worker: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Front Desk Worker taken from his Expedia customer service problem that occurred on November 20th, 2017.