Expedia: The accent of the customer service rep made it...
A Expedia customer review by GetHuman user GetHuman-256357 from November 27th, 2017
Background on GetHuman-256357's case
GetHuman: GetHuman-256357 - can you tell our other Expedia customers when your case took place?
GetHuman-256357: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-256357 a list of common Expedia problems)
GetHuman-256357: "Cancel Booking" was why I was trying to call.
GetHuman-256357's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-256357: The accent of the customer service rep made it difficult to understand. She just talked and talked as if she were reading a script. I had to interrupt her and when I asked her to pause after giving information, she was totally patronizing. It was very, very frustrating. I have nothing against people from other countries, but it is so hard to communicate with someone who is unfamiliar with American cultural cues.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-256357: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-256357: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-256357: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-256357: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-256357 taken from his Expedia customer service problem that occurred on November 20th, 2017.