Expedia: They double-charged the tickets and said they c...
A Expedia customer review by GetHuman user ~personal booker from November 25th, 2017
Background on ~personal booker's case
GetHuman: ~personal booker - can you tell our other Expedia customers when your case took place?
~personal booker: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~personal booker a list of common Expedia problems)
~personal booker: "Make a reservation" was why I was trying to call.
~personal booker's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~personal booker: They double-charged the tickets and said they can't remove the second charge that is penidng "because it is linked to my ticket".
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~personal booker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~personal booker: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~personal booker: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
~personal booker: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~personal booker taken from his Expedia customer service problem that occurred on November 20th, 2017.