Expedia: Trying to book a very complicated international...
A Expedia customer review by GetHuman user ~Phileas Fogg from November 22nd, 2017
Background on ~Phileas Fogg's case
GetHuman: ~Phileas Fogg - can you tell our other Expedia customers when your case took place?
~Phileas Fogg: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Phileas Fogg a list of common Expedia problems)
~Phileas Fogg: "Change booking" was why I was trying to call.
~Phileas Fogg's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phileas Fogg: Trying to book a very complicated international flight. Very good staff at the other end - the phone line dropped. I could not talk with the person who first helped me. I called again, the same thing happened. Not our phones! So a $**** flight will be booked through a TRAVEL agent NOT EXPEDIA. Also it is not possible to check RETURN trip and also MULTIPLE DESTINATIONS - this is the biggest fault with Expedia.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Phileas Fogg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phileas Fogg: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Phileas Fogg: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Phileas Fogg: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phileas Fogg taken from his Expedia customer service problem that occurred on November 14th, 2017.