Expedia: WILL NOT BOOK THRU HEAR AGAIN SO UPSET MY HONEY...
A Expedia customer review by GetHuman user ~BRIDE ON THE EDGE from November 27th, 2017
Background on ~BRIDE ON THE EDGE's case
GetHuman: ~BRIDE ON THE EDGE - can you tell our other Expedia customers when your case took place?
~BRIDE ON THE EDGE: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~BRIDE ON THE EDGE a list of common Expedia problems)
~BRIDE ON THE EDGE: "Change booking" was why I was trying to call.
~BRIDE ON THE EDGE's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BRIDE ON THE EDGE: WILL NOT BOOK THRU HEAR AGAIN SO UPSET MY HONEYMOON IS IN * DAYS N THEY DID NOT BOOK WHAT I ASKED FOR THEN WHEN THE MABAGER IN THE USA FIALY GOT ON THE PHONE U KNEW U WERE TALKING TO AN AMERICAN FOR SHE WAS DRIPPING WITH SARCASIM! THEN SHE WOULDNT LET ME SPEAK TO HER SUPERVISOR SHM I WILL NOT LET THIS GO! BRIDE ON THE EDGE*
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~BRIDE ON THE EDGE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BRIDE ON THE EDGE: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~BRIDE ON THE EDGE: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~BRIDE ON THE EDGE: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BRIDE ON THE EDGE taken from his Expedia customer service problem that occurred on November 24th, 2017.