Expedia: While booking a hotel for for one night a compu...
A Expedia customer review by GetHuman user GetHuman-251328 from November 20th, 2017
Background on GetHuman-251328's case
GetHuman: GetHuman-251328 - can you tell our other Expedia customers when your case took place?
GetHuman-251328: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251328 a list of common Expedia problems)
GetHuman-251328: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-251328's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251328: While booking a hotel for for one night a computer lag in Expedia's system resulted in a screen that said the site was temporary not taking reservations. it booted me out and I went in to re-book the room. when looking at my credit card I noticed that I had been billed and booked for two rooms. When i called Expedia I spoke to a representative that did not address the problem at and kept repeating my reservation information which was not the problem. Finally I asked to speak to a supervisor. It has now been ** minutes and I have not spoken to the supervisor yet. I will be reporting this experience to the Better Business bureau if this is not resolved* . If the supervisor of customer service is busy talking to customers for ** minutes now that reflects MANY problems. I am especially disappointed because I have used Expedia for MANY years ans never had a problem until now. I have recommended the site to many people as well. I am willing to give them a chance to redeem the status of their
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-251328: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251328: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-251328: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-251328: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251328 taken from his Expedia customer service problem that occurred on November 12th, 2017.