Expedia: i waited * and a half hours i had to have someo...
A Expedia customer review by GetHuman user ~Kyle Saletta from November 22nd, 2017
Background on ~Kyle Saletta's case
GetHuman: ~Kyle Saletta - can you tell our other Expedia customers when your case took place?
~Kyle Saletta: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Kyle Saletta a list of common Expedia problems)
~Kyle Saletta: "Overcharge/Strange charge" was why I was trying to call.
~Kyle Saletta's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kyle Saletta: i waited * and a half hours i had to have someone work at my job for me and i had to carry my phone around my house while i waited for these morons to awnser after i talked to the stupid robot. Even when she awnsered she said sorry i cant help you with that you will have to talk to the hotel owner and she said you need to call back later and get their managers number from me because its busy right now. i well never use this service again and im making sure everyone i know knows about this.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Kyle Saletta: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kyle Saletta: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Kyle Saletta: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Kyle Saletta: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kyle Saletta taken from his Expedia customer service problem that occurred on November 21st, 2017.