Experian: I also called *****-**** and hit * for Customer...
A Experian customer review by GetHuman user ~Pat Rapp from November 23rd, 2017
Background on ~Pat Rapp's case
GetHuman: ~Pat Rapp - can you tell our other Experian customers when your case took place?
~Pat Rapp: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Pat Rapp a list of common Experian problems)
~Pat Rapp: "Remove Credit Freeze" was why I was trying to call.
~Pat Rapp's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pat Rapp: I also called *****-**** and hit * for Customer Service in addition to emailing support. M future charges were cancelled!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Pat Rapp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pat Rapp: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Pat Rapp: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~Pat Rapp: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pat Rapp taken from his Experian customer service problem that occurred on November 21st, 2017.