Experian: I had to call * different phone numbers to even...
A Experian customer review by GetHuman user ~anonymous from November 23rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Experian customers when your case took place?
~anonymous: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Experian problems)
~anonymous: "Update account information" was why I was trying to call.
~anonymous's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I had to call * different phone numbers to even speak with a "customer service" agent and they refused to refund the $**.** that was just charged to my checking account because I didn't read the fine print that said * days after I paid $* to print my refund they would charge me for a monthly membership. Horrible customer service!!!!!!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Experian customer service problem that occurred on November 17th, 2017.