Experian: I have no memory of ever signing up with this p...
A Experian customer review by GetHuman user ~Thisiswild from November 26th, 2017
Background on ~Thisiswild's case
GetHuman: ~Thisiswild - can you tell our other Experian customers when your case took place?
~Thisiswild: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Thisiswild a list of common Experian problems)
~Thisiswild: "Credit Dispute" was why I was trying to call.
~Thisiswild's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thisiswild: I have no memory of ever signing up with this place, my bank has changed my account * and assured me they couldn't take any more monthly charges they found a way and did it again! I can't get anyone on the phone! The worst part is I've been laid off my job for the last * months! And this place is literally causing me grief! It's insane! I thought I was crazy until I saw these online reviews! It's not just me! The funny thing is on their website it shows a credit report for*.** a month! Why are you taking out $**. A month! I guess I have to close all bank accounts and find a new bank!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Thisiswild: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thisiswild: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Thisiswild: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~Thisiswild: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thisiswild taken from his Experian customer service problem that occurred on November 23rd, 2017.