Experian: I sent in disputes with proper identifying docu...
A Experian customer review by GetHuman user ~blahblahblah from November 21st, 2017
Background on ~blahblahblah's case
GetHuman: ~blahblahblah - can you tell our other Experian customers when your case took place?
~blahblahblah: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~blahblahblah a list of common Experian problems)
~blahblahblah: "Remove Credit Freeze" was why I was trying to call.
~blahblahblah's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blahblahblah: I sent in disputes with proper identifying documents, and the lady REFUSED to follow the law and do the disputes. The call was made at **:**am and was placed to ***-***-****. Experian can not refuse to follow the law set up by the Federal Trade Commission. There will be more to follow because I will keep going until I get what I deserve and they uphold my rights as a consumer.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~blahblahblah: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blahblahblah: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~blahblahblah: For that I would say three out of five.
GetHuman: And finally- any advice for other Experian customers?
~blahblahblah: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blahblahblah taken from his Experian customer service problem that occurred on November 20th, 2017.