Experian: They were not able to generate a new PIN to tha...

A Experian customer review by GetHuman user ~BtrLvngThruChem from November 26th, 2017

Background on ~BtrLvngThruChem's case

GetHuman: ~BtrLvngThruChem - can you tell our other Experian customers when your case took place?
~BtrLvngThruChem: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Experian, and if so, how?
~BtrLvngThruChem: I used the 714-830-7000 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~BtrLvngThruChem a list of common Experian problems)
~BtrLvngThruChem: "Credit Dispute" was why I was trying to call.

~BtrLvngThruChem's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BtrLvngThruChem: They were not able to generate a new PIN to thaw a security freeze, but learned the trouble I was having was due to a recent move to a new out of state address. The original PIN was sent to one state and hasn't been forwarded. They are sending a new PIN to my new address.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~BtrLvngThruChem: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BtrLvngThruChem: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~BtrLvngThruChem: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~BtrLvngThruChem: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BtrLvngThruChem taken from his Experian customer service problem that occurred on November 23rd, 2017.

Experian

4.17 of 5 stars | 881 reviews

~BtrLvngThruChem's Experian Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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