Express Scripts: First * customer service people didn't care abo...
A Express Scripts customer review by GetHuman user ~Anon001 from November 20th, 2017
Background on ~Anon001's case
GetHuman: ~Anon001 - can you tell our other Express Scripts customers when your case took place?
~Anon001: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon001 a list of common Express Scripts problems)
~Anon001: "Overcharge/Strange charge" was why I was trying to call.
~Anon001's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon001: First * customer service people didn't care about people or service. They sure knew their materials about company policies and how to throw them up in a person's who needed medicine that did not arrive on time. Third level supervisor took care of it so all is well in the end but what grief to get there. Not recommended, pick another alternative.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Anon001: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon001: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Anon001: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Anon001: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon001 taken from his Express Scripts customer service problem that occurred on November 13th, 2017.