Express Scripts: For over a year I have had to struggle with per...
A Express Scripts customer review by GetHuman user GetHuman-437243 from November 18th, 2017
Background on GetHuman-437243's case
GetHuman: GetHuman-437243 - can you tell our other Express Scripts customers when your case took place?
GetHuman-437243: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437243 a list of common Express Scripts problems)
GetHuman-437243: "Complaint" was why I was trying to call.
GetHuman-437243's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437243: For over a year I have had to struggle with periodic assertions on their part that I am not enrolled. Frustrating when trying to fill a new rx or get a refill. CS reps that don't care and supervisors that can't fix things. If your health care plan moves to ES, change your health care plan. ES is bad, bad, bad, bad, bad. Am I being too subtle?
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-437243: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437243: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-437243: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-437243: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437243 taken from his Express Scripts customer service problem that occurred on November 8th, 2017.