Express Scripts: Hard to understand...talk to quiet....by far th...

A Express Scripts customer review by GetHuman user ~Lisa Docter from November 20th, 2017

Background on ~Lisa Docter's case

GetHuman: ~Lisa Docter - can you tell our other Express Scripts customers when your case took place?
~Lisa Docter: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~Lisa Docter: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa Docter a list of common Express Scripts problems)
~Lisa Docter: "Over charge or strange charge" was why I was trying to call.

~Lisa Docter's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa Docter: Hard to understand...talk to quiet....by far the worst company ...never get my order straight...I called my refill in ** days ahead of time still did not get the meds...
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Lisa Docter: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa Docter: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Lisa Docter: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Lisa Docter: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa Docter taken from his Express Scripts customer service problem that occurred on November 12th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~Lisa Docter's Express Scripts Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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