Express Scripts: My employer unfortunately switched to Express S...

A Express Scripts customer review by GetHuman user ~jm0921 from November 11th, 2017

Background on ~jm0921's case

GetHuman: ~jm0921 - can you tell our other Express Scripts customers when your case took place?
~jm0921: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~jm0921: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~jm0921 a list of common Express Scripts problems)
~jm0921: "Make an order" was why I was trying to call.

~jm0921's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jm0921: My employer unfortunately switched to Express Scripts this year. Soon after we received a letter from them that we would have to switch to their mail order or pay more for prescriptions(a fine). We were told that it would be cheaper and they are a company with **% accuracy. I took the bait. Big mistake. The very first order I received was wrong. The prescription was for ** days and they sent a ** day supply. I called them and was on the phone for more than thirty minutes with them. I can describe the experience as the worst experience I have had with a company in my whole life. I'm **. If the Keystone Cops, Bud Abbott and Lou Costello, The Three Stooges, Laurel and Hardy were running this company, it would all make sense. Total lunacy. They are beyond slime. They charged me for a ** day supply, but only shipped ** days because when they re submitted the prescription to the Dr office, they made a mistake and checked the ** day box instead of the ** day box and since they only bill as a
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~jm0921: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jm0921: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~jm0921: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~jm0921: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jm0921 taken from his Express Scripts customer service problem that occurred on November 5th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~jm0921's Express Scripts Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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