Express Scripts: Took too long to get to a human to speak to - o...
A Express Scripts customer review by GetHuman user ~Anon: from November 21st, 2017
Background on ~Anon:'s case
GetHuman: ~Anon: - can you tell our other Express Scripts customers when your case took place?
~Anon:: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon: a list of common Express Scripts problems)
~Anon:: "Product information" was why I was trying to call.
~Anon:'s review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon:: Took too long to get to a human to speak to - over * minutes talking to a machine answering questions. I can speak to my local pharmacist in person or via phone in less time with less frustration. Operator says there is no way to get to a human faster -- really!?!? What a SHAME and one reason I don't want to use this service. I don't want my medications sitting in the mailbox either.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Anon:: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon:: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Anon:: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Anon:: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon: taken from his Express Scripts customer service problem that occurred on November 17th, 2017.